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Revisiting Problem Gamblers’ Harsh Gaze on Casino Services: Applying Complexity Theory to Identify Exceptional Customers
14 references·16 citing·33 second hop
Revisiting Problem Gamblers’ Harsh Gaze on Casino Services: Applying Complexity Theory to Identify Exceptional Customers (2014)Revisiting Problem Gamblers’ Harsh Gaze o…Moving beyond multiple regression analysis to algorithms: Calling for adoption of a paradigm shift from symmetric to asymmetric thinking in data analysis and crafting theory (2013)Moving beyond multiple regres…Case Study Research: Theory, Methods, Practice (2010)Case Study Research: Theory, …Qualitative Comparative Analysis using Fuzzy Sets (fsQCA) (2009)Qualitative Comparative Analy…Redesigning Social Inquiry: Fuzzy Sets and Beyond (2008)Redesigning Social Inquiry: F…Redesigning Social Inquiry (2008)Redesigning Social InquiryComplexity, Configurations and Cases (2005)Complexity, Configurations an…The tourist gaze (2002)The tourist gazeCompulsive buying, compulsive hoarding, and obsessive-compulsive disorder (2002)Compulsive buying, compulsive…Identifying Competencies with Behavioral-Event Interviews (1998)Identifying Competencies with…Fuzzy sets (1996)Fuzzy setsFrom tools to theories: A heuristic of discovery in cognitive psychology. (1991)From tools to theories: A heu…Linking service quality, customer satisfaction, and behavioral intention. (1989)Linking service quality, cust…General System Theory: Foundations, Development, Applications (1977)General System Theory: Founda…Fuzzy sets (1965)Fuzzy setsTrust me, I'm an influencer! - Causal recipes for customer trust in artificial intelligence influencers in the retail industry (2022)Trust me, I'm an influencer! …Transgenerational innovation capability in family firms (2020)Transgenerational innovation …Entrepreneurial capital leveraging innovation in micro firms: A mixed-methods perspective (2020)Entrepreneurial capital lever…Emotions in Tourism: Theoretical Designs, Measurements, Analytics, and Interpretations (2020)Emotions in Tourism: Theoreti…The influence of socioemotional wealth in the entrepreneurial orientation of family businesses (2019)The influence of socioemotion…Testing complexity theory in service research (2019)Testing complexity theory in …Socioemotional wealth, entrepreneurial orientation and international performance of family firms (2019)Socioemotional wealth, entrep…How does the use of information technologies affect the adoption of environmental practices in SMEs? 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  • 2020Emotions in Tourism: Theoretical Designs, Measurements, Analytics, and Interpretations185 cited

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  • 2017Family firm performance: The influence of entrepreneurial orientation and absorptive capacity67 cited
  • 2018Understanding customer journey from the lenses of complexity theory64 cited
  • 2019The influence of socioemotional wealth in the entrepreneurial orientation of family businesses57 cited
  • 2019Socioemotional wealth, entrepreneurial orientation and international performance of family firms54 cited
  • 2020Entrepreneurial capital leveraging innovation in micro firms: A mixed-methods perspective47 cited
  • 2019Testing complexity theory in service research46 cited
  • 2016Background factors to innovation performance: results of an empirical study using fsQCA methodology46 cited
  • 2019How does the use of information technologies affect the adoption of environmental practices in SMEs? A mixed-methods approach44 cited
  • 2018Modelling firms’ interventions in ISO 9001 certification: A configurational approach41 cited
  • 2020Transgenerational innovation capability in family firms33 cited
  • 2018Conditional Mediation of Absorptive Capacity and Environment in International Entrepreneurial Orientation of Family Businesses32 cited
  • 2016The antecedents of cross-functional coordination and their implications for marketing adaptiveness32 cited