Infrastructure and Administrative Support for Online Programs.

Abstract

The purpose of this study was to evaluate the availability and effectiveness of administrative support elements for online teaching faculty, and introduce a faculty validated Matrix for use as a guide in development of administrative support for online programs. When administrators make decisions about the infrastructure support needs of a current or planned online teaching program, these decisions are often based on external expert advice rather than on the advice of experienced ground level faculty. Online teaching faculty are the best source of advice and information on what works and what does not. With this premise in mind faculty at a premier medical university were surveyed to find out what elements are important to the development of an effective online teaching program. Faculty feedback was used to validate an Online Teaching Infrastructure Matrix designed to help campus administration evaluate the current administrative support they provide to online teaching programs.

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