Heritage Quay: What Will You Discover? Transforming the Archives of the University of Huddersfield, Yorkshire, UK

M Sarah Wickham

3 citations0/0 files storedNew Review of Academic Librarianship

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Digital and Traditional Archives Management Library Science and Information Libraries and Information Services

Abstract

The University of Huddersfield presents a key case study of the transformation of its Archives Service, using the newly-developed Staff/Space/Collections dependency model for archives and the lessons of the UK's Customer Service Excellence (CSE) scheme in order to examine and illustrate service development. Heritage Lottery Fund (HLF) and University funding has created new spaces for the audiences and collections of the future, including innovative technology on site to showcase and to explore digitized and digital material. Changes in collecting and collections management and new staff skillsets are developing to meet the needs of the audiences identified through extensive collections-based consultation.

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2005More Product, Less Process: Revamping Traditional Archival Processing 2009Academic libraries and social and learning space 2008Academic Libraries: “Social” or “Communal?” The Nature and Future of Academic Libraries 2003AI: Archival Intelligence and User Expertise 2013Planning library spaces and services for Millennials: an evidence‐based approach 2010Modes of Seeing: Digitized Photographic Archives and the Experienced User 2005Understanding Users and Use: A Market Segmentation Approach 2012Getting to Know Library Users’ Needs — Experimental Ways to User-centred Library Innovation

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