Bus Stop On-Time Arrival Performance and Criteria in a Dense Urban Area

Stephen A Arhin · Errol C. Noel · Olaoluwa Dairo

6 citations0/0 files storedInternational Journal for Traffic and Transport Engineering

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Transportation Planning and Optimization Railway Systems and Energy Efficiency Urban Transport Systems Analysis

Abstract

Transit reliability is a critical measure of performance since it is a major factor used by customers in making decisions on travel by rail and bus systems, especially in urban areas. Several performance metrics are used to assess the reliability of a transit system which include on time arrivals and customer satisfaction. The Washington Metropolitan Transit Authority (WMATA) established an arrival range of two minutes earlier and seven minutes later than the advertised scheduled arrivals at bus stops as the range for on-time performance. Most regional transit agencies, however, use a one minute earlier and five minutes later than the advertised scheduled arrivals at bus stops as their on-time performance range. This research determined the extent to which WMATA’s buses satisfy its performance goal of 78% for on-time arrivals. The bus arrival data was also used to determine WMATA’s on-time performance under the one-minute early and five-minutes-late arrival range used by several urban transit agencies from across the United States. For WMATA’s 2-minute early and 7-minute late arrival range, the buses were found to be on-time approximately 82% (on average) of the time during the morning travel. In the evening, for the same range, on average, 68% of the buses were considered to be on-time. This resulted in an overall on-time performance of 75% which is a modest improvement over the 2010 on-time performance of 74%. Using the 1-minute early and 5-minute late arrival range employed by several regional transit agencies, the buses were found to be on-time approximately 67% of the time during the morning and 55% in the evening, resulting in an overall on-time performance of 61%.

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