Articlediamond2015

Extending MBI Model using ITIL and COBIT Processes

10 citations0/0 files storedJournal of Systems Integration

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Information Technology Governance and Strategy Business Process Modeling and Analysis Information Systems Education and Curriculum Development

Abstract

Most organizations today operate in a highly complex and competitive business environment and need to be able to react to rapidly changing market conditions. IT management frameworks are widely used to provide effective support for business objectives through aligning IT with business and optimizing the use of IT resources. In this paper we analyze three IT management frameworks (ITIL, COBIT and MBI) with the objective to identify the relationships between these frameworks, and mapping ITIL and COBIT processes to MBI tasks. As a result of this analysis we propose extensions to the MBI model to incorporate IT Performance Management and a Capability Maturity Model.

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References

2015A Framework of IS/Business Alignment Management Practices to Improve the Design of IT Governance Architectures 2015Defining the relationships between IT service management and IT service governance 2014A Tool Design of Cobit Roadmap Implementation

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