‘All they lack is a chain’: lean and the new performance management in the British civil service

Andy Danford, Debra Howcroft, Helen Richardson, Andrew James Smith, Phil Taylor

2011-06-23articleNew Technology Work and Employment182 citationsgreen

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Public Policy and Administration Research Employment, Labor, and Gender Studies Management and Organizational Studies

Abstract

The adaptation of lean techniques in public services is viewed as an innovative managerialist response to government demands for more efficient services amidst large reductions in public spending. This paper explores workers' experiences of the impact of lean on work organisation and control and provides new insights into developments within contemporary back office clerical work.

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