Human resource management and total quality management linkage – rhetoric and reality

Jamal Abu‐Doleh

29 citations0/0 files storedInternational Journal of Commerce and Management

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Quality and Supply Management Human Resource and Talent Management Management Systems and Quality Improvement

Abstract

Purpose The purpose of this paper is to investigate the impact of human resource management (HRM) practices on the implementation of total quality management (TQM) practices, on the one hand, and to investigate the impacts of HRM and TQM practices on the organizational quality performance, on the other. Design/methodology/approach Data were collected through a survey designed to be answered by human resource managers and quality managers. Data were analyzed by means of descriptive statistics and correlation analysis. Findings HRM practices such as training and development, employee career planning, and recruiting and selection had the greatest significant influences on the implementation of TQM. The results of the study also reveal that HRM practices and TQM practices have a significant effect on organizational quality performance, especially employee quality awareness, customer satisfaction, and company image. Research limitations/implications The sample of the study was not large enough to permit the use of any sophisticated statistical analysis. Further research should be considered in order to gather more information about HRM and TQM linkages in different business industries. Practical implications The HRM system and TQM system should be aligned with corporate strategy to ensure that HRM and TQM practices are in congruence with each other. Also, there should be evidence of existence of an integrated system for assessing the success of these practices. Originality/value The paper offers insights into the linkage between HRM and TQM practices, focusing on Jordan. Therefore, this paper offers some useful suggestions that may lead to translating quality rhetoric into concrete business practice.

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References

1995Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry 1995Total quality management as competitive advantage: A review and empirical study 1989The management and control of quality 1995Human Resource Management 1994MODELS OF ORGANIZATION AND TOTAL QUALITY MANAGEMENT: A COMPARISON AND CRITICAL EVALUATION 1998Replication in strategic management: scientific testing for validity, generalizability, and usefulness 2006The impact of human resource management practices on the implementation of total quality management 1998Relationships between theory‐driven empirical research in operations management and other disciplines

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