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When it Pays to Be Friendly: Employment Relationships and Emotional Labour in Hairstyling
16 references·1 citing·39 second hop
When it Pays to Be Friendly: Employment Relationships and Emotional Labour in Hairstyling (2010)When it Pays to Be Friendly: Employment R…The Economic and Philosophical Manuscripts of 1844 (1844) (2018)The Economic and Philosophica…The Managed Heart (2012)The Managed HeartRethinking friendship: hidden solidarities today (2007)Rethinking friendship: hidden…The double indeterminacy of labour power (2006)The double indeterminacy of l…Rethinking Friendship: Hidden Solidarities Today (2006)Rethinking Friendship: Hidden…Emotion Management in the Workplace (2004)Emotion Management in the Wor…Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart (2003)Trolley Dolly or Skilled Emot…Communities of Coping: Collective Emotional Labour in Service Work (2003)Communities of Coping: Collec…Work Organization, Control and the Experience of Work in Call Centres (2002)Work Organization, Control an…In the Name of the Client: The Service Ethic in Two Professional Services Firms (2000)In the Name of the Client: Th…Response Rate in Academic Studies-A Comparative Analysis (1999)Response Rate in Academic Stu…Emotional Labor Since (1999)Emotional Labor Since‘An assembly line in the head’: work and employee relations in the call centre (1999)‘An assembly line in the head…The Nature of Work: An Introduction to Debates on the Labour Process (1997)The Nature of Work: An Introd…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…The Annals of the American Academy of Political and Social Science. (1969)The Annals of the American Ac…Everyday austerity: Towards relational geographies of family, friendship and intimacy (2018)Everyday austerity: Towards r…Modernity and the Holocaust (1990)Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)Handbook of Organization Studies (1997)When the customer is wrong: A review of research on aggression and sexual harassment in service encounters (2008)Towards Responsible Research and Innovation in the Information and Communication Technologies and Security Technologies Fields (2014)Labour process theory and the gig economy (2018)The Presentation of Self in Everyday Life. (1956)Interaction Ritual: Essays on Face-to-Face Behavior. (1968)On Being Positive: Concerns and Counterpoints (2006)Emotional Labor at a Crossroads: Where Do We Go from Here? (2015)The state of the heart: Emotional labor as emotion regulation reviewed and revised. (2017)Discipline and Punish: The Birth of the Prison. (1978)All Quiet on the Workplace Front? A Critique of Recent Trends in British Industrial Sociology (1995)Discipline and Punish: The Birth of the Prison. (1996)The Oxford Handbook of Human Resource Management (2008)The Theory and Practice of Online Learning (2008)1 Constitutional Amendments: “Materializing” Organizational Communication (2009)Meta-analysis in social research (1982)The handbook of psychological testing (1993)Toward a Theory of Organizational Culture and Effectiveness (1995)A Meta-Analysis of Response Rates in Web- or Internet-Based Surveys (2000)Survey response rate levels and trends in organizational research (2008)Factors affecting response rates of the web survey: A systematic review (2009)HIERARCHIES, JOBS, BODIES: (1990)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Core affect and the psychological construction of emotion. (2003)The Validity of Idiographic Research Explanations (1989)Institutional Contradictions, Praxis, and Institutional Change: A Dialectical Perspective (2002)Pathways to Industrialization and Regional Development (2005)Anomie, ego-enhancement and tourism (1977)An Assessment of the Scientific Merits of Action Research (1978)On the meaning of work: A theoretical integration and review (2010)A Bias Towards Business? Assessing Interest Group Influence on the U.S. Bureaucracy (2005)Researching sensitive topics: qualitative research as emotion work (2009)Determinants of Risk: Exposure and Vulnerability (2012)Emotional Intelligence (1990)The Job Demands‐Resources model: state of the art (2007)It’s a Bittersweet Symphony, this Life: Fragile Academic Selves and Insecure Identities at Work (2013)Covid‐19: Supporting nurses' psychological and mental health (2020)
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References

  • 1984The Managed Heart: Commercialization of Human Feeling8,747 cited
  • 2012The Managed Heart3,237 cited
  • 2018The Economic and Philosophical Manuscripts of 1844 (1844)1,439 cited
  • 1999Response Rate in Academic Studies-A Comparative Analysis1,171 cited
  • 1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
  • 1969The Annals of the American Academy of Political and Social Science.703 cited
  • 2003Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart558 cited
  • 2004Emotion Management in the Workplace536 cited
  • 2003Communities of Coping: Collective Emotional Labour in Service Work491 cited
  • 1997The Nature of Work: An Introduction to Debates on the Labour Process383 cited
  • 2000In the Name of the Client: The Service Ethic in Two Professional Services Firms378 cited
  • 2007Rethinking friendship: hidden solidarities today364 cited
  • 2006Rethinking Friendship: Hidden Solidarities Today314 cited
  • 2002Work Organization, Control and the Experience of Work in Call Centres284 cited
  • 2006The double indeterminacy of labour power258 cited

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1999
Emotional Labor Since
253 cited

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  • 2018Everyday austerity: Towards relational geographies of family, friendship and intimacy154 cited