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Performance measurement system design in service operations
16 references·2 citing·34 second hop
Performance measurement system design in service operations (2014)Performance measurement system design in …Management control systems (2017)Management control systemsThe design and use of performance management systems: An extended framework for analysis (2009)The design and use of perform…Management control systems and strategy: A resource-based perspective (2005)Management control systems an…Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study (2004)Integrative strategic perform…Performance implications of strategic performance measurement in financial services firms (2003)Performance implications of s…Management control systems design within its organizational context: findings from contingency-based research and directions for the future (2003)Management control systems de…Control of inter-organizational relationships: evidence on appropriation concerns and coordination requirements (2003)Control of inter-organization…Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)Transforming the Balanced Sco…Performance measurement system design: developing and testing a process‐based approach (2000)Performance measurement syste…Linking Balanced Scorecard Measures to Size and Market Factors: Impact on Organizational Performance (2000)Linking Balanced Scorecard Me…Designing, implementing and updating performance measurement systems (2000)Designing, implementing and u…Performance measurement system design (1995)Performance measurement syste…The performance measurement manifesto. (1991)The performance measurement m…A Conceptual Framework for the Design of Organizational Control Mechanisms (1979)A Conceptual Framework for th…Organization Design (1977)Organization DesignThe Context of Organization Structures (1969)The Context of Organization S…The Effect of Embedded Managerial Values on Corporate Financial Outcomes (2018)The Effect of Embedded Manage…Performance Measurement System Based on Supply Chain Operations Reference Model: Review and Proposal (2018)Performance Measurement Syste…The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)The machine that changed the world (1992)Measuring supply chain performance (1999)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)An empirical analysis of the levers of control framework (2007)Contemporary performance measurement systems: A review of their consequences and a framework for research (2012)Case Study Research: Design and Methods (1984)The balanced scorecard: Translating strategy into action (1997)Performance measurement systems in SMEs: A review for a research agenda (2005)The evolution of performance measurement research (2005)Markets, Bureaucracies, and Clans (1980)Corporate capital expenditure decisions and the market value of the firm (1985)Management control systems as a package—Opportunities, challenges and research directions (2008)The Nature of the Firm (1937)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Culture's Consequences: International Differences in Work-Related Values. (1983)A conceptual development of Simons’ Levers of Control framework (2012)Management control as a system or a package? Conceptual and empirical issues (2013)The contingency theory of management accounting and control: 1980–2014 (2016)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Agency Theory: An Assessment and Review (1989)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Toward a knowledge‐based theory of the firm (1996)Using the balanced scorecard as a strategic management system (1996)The performance measurement revolution: why now and what next? (1999)The balance on the balanced scorecard a critical analysis of some of its assumptions (2000)The interdisciplinary study of coordination (1994)Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations (2000)Toward a theory of spiritual leadership (2003)
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References

  • 1979A Conceptual Framework for the Design of Organizational Control Mechanisms3,692 cited
  • 1995Performance measurement system design3,257 cited
  • 2003Management control systems design within its organizational context: findings from contingency-based research and directions for the future3,233 cited
  • 1977Organization Design2,180 cited
  • 2001Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I1,899 cited
  • 2009The design and use of performance management systems: An extended framework for analysis1,413 cited
  • 1991The performance measurement manifesto.1,295 cited
  • 2005Management control systems and strategy: A resource-based perspective1,192 cited
  • 2003Performance implications of strategic performance measurement in financial services firms1,156 cited
  • 2000Designing, implementing and updating performance measurement systems1,143 cited
  • 2017Management control systems1,142 cited
  • 1969The Context of Organization Structures1,107 cited
  • 2003Control of inter-organizational relationships: evidence on appropriation concerns and coordination requirements1,036 cited
  • 2000Linking Balanced Scorecard Measures to Size and Market Factors: Impact on Organizational Performance987 cited

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2004
Integrative strategic performance measurement systems, strategic alignment of manufacturing, learning and strategic outcomes: an exploratory study
971 cited
  • 2000Performance measurement system design: developing and testing a process‐based approach922 cited
  • Cited by

    • 2018The Effect of Embedded Managerial Values on Corporate Financial Outcomes13 cited
    • 2018Performance Measurement System Based on Supply Chain Operations Reference Model: Review and Proposal8 cited