SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Customer Satisfaction with Public Libraries.
0 references·2 citing·9 second hop
Customer Satisfaction with Public Libraries. (1996)Customer Satisfaction with Public Librari…Voices from the other side: User reports of New Zealand library reference encounters. (2007)Voices from the other side: U…Quality: new directions in the research (2002)Quality: new directions in th…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding perceived service quality and satisfaction (2012)Modelling influential factors on customer loyalty in public libraries: a study of West Iran (2015)Users' Satisfaction with Information Resources and Services: A Survey of GC University Library Lahore (2019)Neutral Questioning: A New Approach to the Reference Interview. (1986)Information Literacy Competency Standards for Higher Education (2000)Question-Negotiation and Information Seeking in Libraries (2015)
this work references cited by second hop

References

No references inside the corpus for this window.

Cited by

  • 2002Quality: new directions in the research60 cited
  • 2007Voices from the other side: User reports of New Zealand library reference encounters.1 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work