JOBS and Case Management: Developments in 10 States

Abstract

The Family Support Act of 1988 introduced a new welfare employment program, the Job Opportunities and Basic Skills Training (JOBS) program, that seeks to increase the economic self-sufficiency of recipients of Aid to Families with Dependent Children. In implementing this legislation, states retain considerable discretion over the design and structure of the program, including the use of case management services. To track the implementation of JOBS, a 10-state, three-year study is being undertaken that focuses on states' choices for implementing JOBS. During the initial stages of JOBS implementation, states have focused primarily on the “broker,” or linkage, function of case management, paying less attention to advocacy and client support functions. This approach is consistent with the view that case management will facilitate clients' abilities to receive services in a fragmented service delivery system. However, the ability to broker services depends on the availability of those services in the clients' communities. Additionally, the ability of case managers to leverage services may become much more difficult in states that seek to draw JOBS services from other programs at no cost to JOBS.

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