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Personal attributes associated with successful management in the hospitality industry - a pilot study in licensed retail operations
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Personal attributes associated with successful management in the hospitality industry - a pilot study in licensed retail operations (2010)Personal attributes associated with succe…Emotional intelligence and leadership effectiveness (2006)Emotional intelligence and le…The impact of service provider emotional intelligence on customer satisfaction (2005)The impact of service provide…The relationship between emotional intelligence and work attitudes, behavior and outcomes (2003)The relationship between emot…Attitudes towards training in UK licensed retail: an exploratory case study (2002)Attitudes towards training in…When leaders display emotion: how followers respond to negative emotional expression of male and female leaders (2000)When leaders display emotion:…The impact of person and organizational values on organizational commitment (2000)The impact of person and orga…Emotional Intelligence: Why It Can Matter More Than IQ (1995)Emotional Intelligence: Why I…“A job well done”: hospitality managers and success (1995)“A job well done”: hospitalit…The validity of employment interviews: A comprehensive review and meta-analysis. (1994)The validity of employment in…PERSONALITY MEASURES AS PREDICTORS OF JOB PERFORMANCE: A META‐ANALYTIC REVIEW (1991)PERSONALITY MEASURES AS PREDI…Competencies for Hotel Management: Industry Expectations of Education (1990)Competencies for Hotel Manage…Teaching Future Managers (1988)Teaching Future ManagersA meta-analysis of the relation between personality traits and leadership perceptions: An application of validity generalization procedures. (1986)A meta-analysis of the relati…VALIDITY AND FAIRNESS OF SOME ALTERNATIVE EMPLOYEE SELECTION PROCEDURES1 (1982)VALIDITY AND FAIRNESS OF SOME…The Competent Manager: A Model for Effective Performance (1982)The Competent Manager: A Mode…Stressful life events, personality, and health: An inquiry into hardiness. (1979)Stressful life events, person…Frames of Mind: The Theory of Multiple Intelligences (1984)Emotional Intelligence (1990)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)Relation of employee and manager emotional intelligence to job satisfaction and performance (2006)A meta-analysis of work–family conflict and various outcomes with a special emphasis on cross-domain versus matching-domain relations. (2011)Why does self-reported emotional intelligence predict job performance? A meta-analytic investigation of mixed EI. (2014)Toward an adequate taxonomy of personality attributes: Replicated factor structure in peer nomination personality ratings. (1963)Personality Structure: Emergence of the Five-Factor Model (1990)THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS (1991)Relating member ability and personality to work-team processes and team effectiveness. 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(1997)Performance appraisal and management: The developing research agenda (2001)Methods of Meta-Analysis: Correcting Error and Bias in Research Findings (2015)Cognitive, social, and physiological determinants of emotional state. (1962)AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS. (1995)Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor. (2007)An Interpersonal Approach to Emotion in Social Decision Making (2010)Leadership, affect and emotions: A state of the science review (2010)PERSONAL INITIATIVE AT WORK: DIFFERENCES BETWEEN EAST AND WEST GERMANY. (1996)What Is Competence? (2005)Competencies in the 21st century (2008)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)AREAS OF WORKLIFE: A STRUCTURED APPROACH TO ORGANIZATIONAL PREDICTORS OF JOB BURNOUT (2004)Normative commitment in the workplace: A theoretical analysis and re-conceptualization (2009)Person–environment fit. (2010)
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References

  • 1995Emotional Intelligence: Why It Can Matter More Than IQ7,214 cited
  • 1979Stressful life events, personality, and health: An inquiry into hardiness.3,815 cited
  • 1982The Competent Manager: A Model for Effective Performance2,537 cited
  • 1991PERSONALITY MEASURES AS PREDICTORS OF JOB PERFORMANCE: A META‐ANALYTIC REVIEW1,481 cited
  • 1986A meta-analysis of the relation between personality traits and leadership perceptions: An application of validity generalization procedures.1,229 cited
  • 2003The relationship between emotional intelligence and work attitudes, behavior and outcomes898 cited
  • 1994The validity of employment interviews: A comprehensive review and meta-analysis.706 cited
  • 2000When leaders display emotion: how followers respond to negative emotional expression of male and female leaders579 cited
  • 2000The impact of person and organizational values on organizational commitment503 cited
  • 2006Emotional intelligence and leadership effectiveness419 cited
  • 1982VALIDITY AND FAIRNESS OF SOME ALTERNATIVE EMPLOYEE SELECTION PROCEDURES1392 cited
  • 1988Teaching Future Managers277 cited
  • 2005The impact of service provider emotional intelligence on customer satisfaction167 cited
  • 1990Competencies for Hotel Management: Industry Expectations of Education133 cited

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  • 1995“A job well done”: hospitality managers and success39 cited
  • 2002Attitudes towards training in UK licensed retail: an exploratory case study25 cited
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