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ArticleAdapting service quality concepts to academic libraries

Brian Quinn1997

OA

Articlegreen1997

Adapting service quality concepts to academic libraries

55 citations·0/0 files stored·The Journal of Academic Librarianship

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Customer Service Quality and Loyalty Library Science and Information Literacy Library Science and Information

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References

1990Delivering quality service: balancing customer perceptions and expectations 1990Delivering Quality Service 1994The Importance of Servicescapes in Leisure Service Settings 1985The Service encounter : managing employee/customer interaction in service businesses 1997The Craft of Research 1997On Great Service: A Framework for Action 1996Changing the concept and measure of service quality in academic libraries 1997The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions.

Cited by

2008An epistemological critique of gap theory based library assessment: the case of SERVQUAL 2015Service quality and user satisfaction in academic libraries perspectives from Sri Lankan universities 2022Quality in library services - A literature review study 2013The Service Quality and User Satisfaction in Sri Lankan Academic Libraries: Literature Review 2013Avaliação da qualidade da biblioteca universitária a partir da percepção de seus clientes: a metodologia LibQUAL+® e suas perspectivas de aplicação no Brasil

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2001Perspectives on User Satisfaction Surveysarticle · 5 shared references 2000Measuring service quality at yale university’s librariesarticle · 4 shared references 2000Reliability and validity of servqual scores used to evaluate perceptions of library service qualityarticle · 4 shared references 2002The employee-organization relationship, organizational citizenship behaviors, and superior service qualityarticle · 3 shared references 2006Customer loyalty to one service worker: Should it be discouraged?article · 3 shared references 2001Service Quality: A Concept Not Fully Exploredarticle · 3 shared references

Details

Year1997

Typearticle

Published1997-09-01

VenueThe Journal of Academic Librarianship

ISSN-L0099-1333

Languageen

Citations55

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1016/s0099-1333(97)90033-1

openalex_workW1963507689

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2017User perceptions of education students with special reference to the quality of service at Walter Sisulu University Library, Butterworth, South Africa.