Article1969

The Management of Interdepartmental Conflict: A Model and Review

285 citations0/0 files storedAdministrative Science Quarterly

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Conflict Management and Negotiation Job Satisfaction and Organizational Behavior Management Theory and Practice

Abstract

A general model of interdepartmental conflict and its management is presented, together with a review of the relevant literature. The model integrates the contextual determinants of organizational conflict emphasized by sociologists and the dynamics of conflictful relationships studied by social psychologists. The general feedback linkage in the model is provided by the adaptive and maladaptive reactions of higher executives' to conflict and the consequences of conflict between units. Each of these several aspects of the model has implications for a strategy of modifying interdepartmental patterns.

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References

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Cited by

1989Group Process and Conflict in System Development 1982Communicative Strategies in Organizational Conflicts: Reliability and Validity of a Measurement Scale 1991Interdepartmental Conflict in Organizational Buying: The Impact of the Organizational Context 2013Conflict and Conflict Management 2000Do conflict management styles affect group decision making? Evidence from a longitudinal field study 1982The impact of office automation on the organization 1995Diversity, social identity, and performance: Emergent social dynamics in cross-functional teams.2013Toward Conceptual Clarity

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