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Consumers without teeth: can probation service “clients” have a say in the service they receive?
5 references·0 citing·22 second hop
Consumers without teeth: can probation service “clients” have a say in the service they receive? (1996)Consumers without teeth: can probation se…Social Work Effectiveness Research: Implications for Probation and Juvenile Justice Services (1994)Social Work Effectiveness Res…Effectiveness Measurement in Probation: A View from the Troops (1992)Effectiveness Measurement in …Consumer Satisfaction, Dissatisfaction, and Complaining Behavior (1991)Consumer Satisfaction, Dissat…Effects of Residential Treatment on Adjudicated Delinquents: A Meta-Analysis (1985)Effects of Residential Treatm…The Client Speaks (1971)The Client SpeaksThe effects of psychotherapy: an evaluation. (1952)Aggression: A Social Learning Analysis (1973)A META‐ANALYSIS OF THE PREDICTORS OF ADULT OFFENDER RECIDIVISM: WHAT WORKS!* (1996)The critical incident technique. (1954)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Partnerships Between the Independent Sector and the Probation Service (1993)Evidence‐based Practice in Social Work and Probation (2000)Qualitative research and outcomes in health, social work and education (2003)Critical Incident Technique (2007)Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction (1978)A Rating Scale for Measuring Product/ Service Satisfaction (1980)Complaints and complaining: Functions, antecedents, and consequences. (1996)Perceived justice needs and recovery evaluation: a contingency approach (2000)Accumulating Evidence: Procedures for Resolving Contradictions among Different Research Studies (1971)Sociology and Social Research (1981)Meta-analysis in social research (1982)Meta-Analysis of Rehabilitation Programs for Juvenile Delinquents (1990)Offender Rehabilitation (1996)Effective Intervention for Serious Juvenile Offenders. (2000)An exploratory study of people's reasons for delaying or avoiding helpseeking (1985)The relation of treatment fearfulness and psychological service utilization: An overview. (1991)Engaging with Involuntary Service Users in Social Work: Findings from a Knowledge Exchange Project (2011)
this work references cited by second hop

References

  • 1991Consumer Satisfaction, Dissatisfaction, and Complaining Behavior367 cited
  • 1985Effects of Residential Treatment on Adjudicated Delinquents: A Meta-Analysis292 cited
  • 1971The Client Speaks122 cited
  • 1992Effectiveness Measurement in Probation: A View from the Troops32 cited
  • 1994Social Work Effectiveness Research: Implications for Probation and Juvenile Justice Services10 cited

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