Opportunities Lost––Why Some Parents of Young Children Are Not Well-Connected to the Service Systems Designed to Assist Them

Abstract

Evidence on how to engage isolated parents in formal services tends to rely on professional commentary, practitioner discourse, and parents who use services. It is critical to also hear the perspectives of isolated parents to inform practice and service design, yet there are clearly practical difficulties in researchers talking directly to families who do not use services–– not the least of which is how to find them. This paper reports on in-depth interviews with 20 financially disadvantaged sole parents of young children in the inner north of Canberra who define themselves as not well-connected to services. The study finds that these parents often lack the social networks needed to “introduce” them to services; their contacts with formal services in the past have left them feeling judged and under surveillance, and the services which they regularly “brush up” against miss critical opportunities to link them with avenues for support. A small but significant group who resist all formal services indicate they are most likely to be assisted in everyday environments that are normal and nonstigmatising, rather than through formal agency settings.

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