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Examining Uncertainty Avoidance, Relationship Quality, and Customer Loyalty in Two Cultures
16 references·5 citing·30 second hop
Examining Uncertainty Avoidance, Relationship Quality, and Customer Loyalty in Two Cultures (2012)Examining Uncertainty Avoidance, Relation…Exchange and Power in Social Life (2017)Exchange and Power in Social …Culture, leadership, and organizations: the GLOBE study of 62 societies (2005)Culture, leadership, and orga…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Marketing Research: An Applied Orientation (1994)Marketing Research: An Applie…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: Inter…Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: Inter…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Exit, Voice and Loyalty: Resp…Exchange and Power in Social Life. (1965)Exchange and Power in Social …Power-Dependence Relations (1962)Power-Dependence RelationsSocial Behavior as Exchange (1958)Social Behavior as ExchangeAdoption of new banking models from a consumer perspective: the case of Iran (2024)Adoption of new banking model…Student e-learning service quality, satisfaction, commitment and behaviour towards finance courses in COVID-19 pandemic (2022)Student e-learning service qu…Cultivate customer loyalty in national culture: a meta-analysis of electronic banking customer loyalty (2022)Cultivate customer loyalty in…Methodological Choices in Relationship Quality (RQ) Research 1987 to 2015: A Systematic Literature Review (2017)Methodological Choices in Rel…Modes of customer co-production for international service offerings (2015)Modes of customer co-producti…Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)The weirdest people in the world? (2010)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)The proactive component of organizational behavior: A measure and correlates (1993)A Decade of System Justification Theory: Accumulated Evidence of Conscious and Unconscious Bolstering of the Status Quo (2004)Modernization, cultural change, and democracy the human development sequence (2005)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1981Culture's Consequences: International Differences in Work-Related Values20,532 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1965Exchange and Power in Social Life.13,624 cited
  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1962Power-Dependence Relations6,258 cited
  • 1958Social Behavior as Exchange5,342 cited
  • 2005Culture, leadership, and organizations: the GLOBE study of 62 societies5,057 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1990

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Relationship Quality in Services Selling: An Interpersonal Influence Perspective
4,760 cited

Cited by

  • 2017Methodological Choices in Relationship Quality (RQ) Research 1987 to 2015: A Systematic Literature Review34 cited
  • 2022Cultivate customer loyalty in national culture: a meta-analysis of electronic banking customer loyalty29 cited
  • 2022Student e-learning service quality, satisfaction, commitment and behaviour towards finance courses in COVID-19 pandemic29 cited
  • 2015Modes of customer co-production for international service offerings15 cited
  • 2024Adoption of new banking models from a consumer perspective: the case of Iran9 cited