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The Psychology of Decisions to Abandon Waits for Service
16 references·16 citing·34 second hopsampled
The Psychology of Decisions to Abandon Waits for Service (2011)The Psychology of Decisions to Abandon Wa…Heuristics: The Foundations of Adaptive Behavior (2015)Heuristics: The Foundations o…Heuristics (2011)HeuristicsThe Goal-Gradient Hypothesis Resurrected: Purchase Acceleration, Illusionary Goal Progress, and Customer Retention (2006)The Goal-Gradient Hypothesis …The Psychology of Waiting Lines (2005)The Psychology of Waiting Lin…Option Attachment: When Deliberating Makes Choosing Feel like Losing (2003)Option Attachment: When Delib…Emotional Trade-Off Difficulty and Choice (1999)Emotional Trade-Off Difficult…Golden Eggs and Hyperbolic Discounting (1997)Golden Eggs and Hyperbolic Di…Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Waiting for Service: The Rela…Decisions with Multiple Objectives: Preferences and Value Tradeoffs. (1994)Decisions with Multiple Objec…Time Pressure and Stress in Human Judgment and Decision Making (1993)Time Pressure and Stress in H…Anomalies in Intertemporal Choice: Evidence and an Interpretation (1992)Anomalies in Intertemporal Ch…Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …Decision making under stress: Scanning of alternatives under controllable and uncontrollable threats. (1987)Decision making under stress:…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …Prospect Theory. An Analysis of Decision Making Under Risk (1977)Prospect Theory. An Analysis …Decisions with Multiple Objectives: Preferences and Value Tradeoffs. (1977)Decisions with Multiple Objec…Ambiguity Preference in Waiting Time: Investigating the Desirability Effect and the Interplay of Temporal Description, Outcome Category, and Evaluation Mode (2024)Ambiguity Preference in Waiti…Understanding Consumer Self-Design Abandonment: A Dynamic Perspective (2023)Understanding Consumer Self-D…Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail (2022)Need for Speed: The Impact of…Pricing in Service Systems with Rational Balking and Abandonment of Time‐Sensitive Customers (2021)Pricing in Service Systems wi…Examining the role of risk in waiting preference and dynamic preference reversal: An experience intertemporal choice study (2021)Examining the role of risk in…The Psychology of Queuing (2020)The Psychology of QueuingLast-Place Aversion in Queues (2020)Last-Place Aversion in QueuesTrapped in a service encounter (2019)Trapped in a service encounterOffshore Citizens (2019)Offshore CitizensInvestigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019)Investigating the Impact of C…Behavioral Foundations of Queueing Systems (2018)Behavioral Foundations of Que…Enjoyable queuing and waiting time (2017)Enjoyable queuing and waiting…Queueing management and improving customer experience: empirical evidence regarding enjoyable queues (2016)Queueing management and impro…Taking time for patience in organizations (2014)Taking time for patience in o…Staying the Course: The Option of Doing Nothing and Its Impact on Postchoice Persistence (2014)Staying the Course: The Optio…Customer responses to waits for online banking service delivery (2013)Customer responses to waits f…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. 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References

  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1988Prospect theory: An analysis of decision under risk32,475 cited
  • 1994Decisions with Multiple Objectives: Preferences and Value Tradeoffs.8,369 cited
  • 1997Golden Eggs and Hyperbolic Discounting6,117 cited
  • 1992Anomalies in Intertemporal Choice: Evidence and an Interpretation2,305 cited
  • 1977Decisions with Multiple Objectives: Preferences and Value Tradeoffs.2,305 cited
  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 1977Prospect Theory. An Analysis of Decision Making Under Risk865 cited
  • 2006The Goal-Gradient Hypothesis Resurrected: Purchase Acceleration, Illusionary Goal Progress, and Customer Retention715 cited
  • 1993Time Pressure and Stress in Human Judgment and Decision Making587 cited
  • 1987Decision making under stress: Scanning of alternatives under controllable and uncontrollable threats.491 cited
  • 2011Heuristics467 cited
  • 2015Heuristics: The Foundations of Adaptive Behavior420 cited
  • 2005The Psychology of Waiting Lines362 cited
  • 1999Emotional Trade-Off Difficulty and Choice349 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2003Option Attachment: When Deliberating Makes Choosing Feel like Losing337 cited
  • Cited by

    • 2019Offshore Citizens138 cited
    • 2018Behavioral Foundations of Queueing Systems50 cited
    • 2020Last-Place Aversion in Queues46 cited
    • 2022Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail44 cited
    • 2013Customer responses to waits for online banking service delivery43 cited
    • 2014Taking time for patience in organizations37 cited
    • 2019Trapped in a service encounter33 cited
    • 2019Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites30 cited
    • 2017Enjoyable queuing and waiting time23 cited
    • 2020The Psychology of Queuing23 cited
    • 2016Queueing management and improving customer experience: empirical evidence regarding enjoyable queues20 cited
    • 2021Pricing in Service Systems with Rational Balking and Abandonment of Time‐Sensitive Customers17 cited
    • 2023Understanding Consumer Self-Design Abandonment: A Dynamic Perspective8 cited
    • 2021Examining the role of risk in waiting preference and dynamic preference reversal: An experience intertemporal choice study3 cited
    • 2014Staying the Course: The Option of Doing Nothing and Its Impact on Postchoice Persistence3 cited
    • 2024Ambiguity Preference in Waiting Time: Investigating the Desirability Effect and the Interplay of Temporal Description, Outcome Category, and Evaluation Mode1 cited