A virtual case benchmarking scheme for vendors' performance assessment

Henry C.W. Lau · Peter K.H. Lau · Richard Y.K. Fung · Felix T.S. Chan · Ralph W.L. Ip

24 citations0/0 files storedBenchmarking An International Journal

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Collaboration in agile enterprises Multi-Criteria Decision Making Quality and Supply Management

Abstract

Purpose - This paper attempts to propose a virtual case-based benchmarking system (VCBS) which incorporates computational intelligence technologies into partners' benchmarking process to support decision-making. Design/methodology/ approach - The proposed system consists of three main modules: data repository module, OLAP module and case-based reasoning (CBR) module. The VCBS is a web-based application that enables users to access the system and submit information to the system in anywhere at anytime. The database repository, on the other hand, maintains and acquires the data that are generated in the transactions processes and other workflow processes. It also ensures the entire valuable data which are accessible for the management to make decisions. The OLAP and the CBR modules are considered as the brain of the VCBS. The CBR module is aimed for short-listing candidate, while the OLAP module is utilized for benchmarking the short-listed candidate. Findings - The VCBS is particularly useful in situations where multiple supply chain partners are involved to achieve the common objective to produce the products to the best satisfaction of customer demands with the lowest possible cost. Research limitations/ implications - Since data warehouse does not update in real time it only performs update periodically during non-office hours to avoid network traffic. The solution provided to the company may not be the most updated information. Originality/value - The proposed system improves the current practice of partner selection by adopting the computational intelligence technologies into the traditional partner selection process with the assimilation of data repository, CBR and OLAP to form the integrated system for evaluation of potential partners prior to the final decision. © Emerald Group Publishing Limited.

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References

1989Benchmarking: the search for industry best practices that lead to superior performance 1998A decision support system for supplier selection using an integrated analytic hierarchy process and linear programming 1992The Benchmarking Book 1996Data Warehouse: From Architecture to Implementation 1996A prototype expert system for the evaluation and selection of potential suppliers 2010Benchmarking for Best Practice 2000On a responsive supply chain information system 1985Tender Evaluation by Fuzzy Sets

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2011Designing a knowledge-based system for benchmarking: A DEA approach 2008Supplier selection in an agile manufacturing environment using Data Envelopment Analysis and Analytical Network Process 2009Supplier selection by the pair of nondiscretionary factors-imprecise data envelopment analysis models 2014Benchmarking suppliers’ performance when some factors play the role of both inputs and outputs 2007Supplier management: past, present and anticipated future perspectives

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