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Service markets and competition
16 references·16 citing·36 second hopsampled
Service markets and competition (1995)Service markets and competitionNonlinear Pricing (1993)Nonlinear PricingMultitask Principal–Agent Analyses: Incentive Contracts, Asset Ownership, and Job Design (1991)Multitask Principal–Agent Ana…Stability in Competition (1990)Stability in CompetitionOptimal Incentive-Compatible Priority Pricing for the M/M/1 Queue (1990)Optimal Incentive-Compatible …An Overview of Representative Problems in Location Research (1989)An Overview of Representative…Managing in the Service Economy (1988)Managing in the Service Econo…Pricing computer services: queueing effects (1985)Pricing computer services: qu…On locating new facilities in a competitive environment (1983)On locating new facilities in…Auditor independence, ‘low balling’, and disclosure regulation (1981)Auditor independence, ‘low ba…Where does the customer fit in a service operation? (1979)Where does the customer fit i…A New Approach to Consumer Theory (1976)A New Approach to Consumer Th…Hedonic Prices and Implicit Markets: Product Differentiation in Pure Competition (1974)Hedonic Prices and Implicit M…Issues in Marketing's Use of Multi-Attribute Attitude Models (1973)Issues in Marketing's Use of …The Service Economy (1968)The Service EconomyA New Approach to Consumer Theory (1966)A New Approach to Consumer Th…Stability in Competition (1929)Stability in CompetitionCollaborative Work Dynamics in Projects with Co‐Production (2016)Collaborative Work Dynamics i…Optimal Design of Coproductive Services: Interaction and Work Allocation (2014)Optimal Design of Coproductiv…Effect of Customer Participation on Service Outcomes (2014)Effect of Customer Participat…Pricing and Operational Performance in Discretionary Services (2013)Pricing and Operational Perfo…Service delivery system design: characteristics and contingencies (2011)Service delivery system desig…Organizational Design and Control across Multiple Markets: The Case of Franchising in the Convenience Store Industry (2009)Organizational Design and Con…Service Coproduction with Information Stickiness and Incomplete Contracts: Implications for Consulting Services Design (2008)Service Coproduction with Inf…Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking (2007)Customer Efficiency, Channel …Operations management in the information economy: Information products, processes, and chains (2006)Operations management in the …Exploring the Linkages between Quality System, Service Quality, and Performance Excellence: Service Providers' Perspectives (2002)Exploring the Linkages betwee…Optimal Pricing That Coordinates Queues with Customer-Chosen Service Requirements (2001)Optimal Pricing That Coordina…Configurations of low‐contact services (2000)Configurations of low‐contact…Optimal service design: integrating marketing and operations perspectives (1999)Optimal service design: integ…Configuring Service Operations in Accordance with Customer Needs and Preferences (1999)Configuring Service Operation…Linking the customer contact model to service quality (1998)Linking the customer contact …Incentive-Compatible Pricing for a Service Facility with Joint Production and Congestion Externalities (1998)Incentive-Compatible Pricing …A Pure Theory of Local Expenditures (1956)Wages, Rents, and the Quality of Life (1982)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Skills, Tasks and Technologies: Implications for Employment and Earnings (2011)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Auditor size and audit quality (1981)Understanding earnings quality: A review of the proxies, their determinants and their consequences (2010)A review of archival auditing research (2014)The Nature of the Firm (1937)The choice of organizational form The case of franchising (1987)The Economic Institutions of Capitalism (1987)Fairness and Retaliation: The Economics of Reciprocity (2000)The New Institutional Economics: Taking Stock, Looking Ahead (2000)Intrinsic and Extrinsic Motivation (2003)Readings in Attitude Theory and Measurement (1968)The Theory of Buyer Behavior (1971)Elimination by aspects: A theory of choice. (1972)Perceived risk: The concept and its measurement (1986)Tourism Image: Attribute Measurement of State Tourism Products Using Multidimensional Scaling Techniques (1989)An Attitude-Behavior Model of Salespeople's Customer Orientation (2005)A Framework for Analyzing Customer Service Orientations in Manufacturing (1989)Quality and effectiveness in Web-based customer support systems (2002)New measurement scales for evaluating perceptions of the technology‐mediated customer service experience (2004)Growing World Trade: Causes and Consequences (1995)Clarifying the concept of product–service system (2002)Theories of the Information Society (2014)Monopolistic Competition with Outside Goods (1979)Economic Origins of Dictatorship and Democracy (2005)Testing Theories of American Politics: Elites, Interest Groups, and Average Citizens (2014)MONOPOLISTIC COMPETITION AND OPTIMUM PRODUCT DIVERSITY (1975)Investor Sentiment and the Cross‐Section of Stock Returns (2006)1. On the Concept of Health Capital and the Demand for Health (2017)Hedonic housing prices and the demand for clean air (1978)Conducting Discrete Choice Experiments to Inform Healthcare Decision Making (2008)Spatial Models of Party Competition (1963)Text-Based Network Industries and Endogenous Product Differentiation (2016)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1974Hedonic Prices and Implicit Markets: Product Differentiation in Pure Competition10,715 cited
  • 1966A New Approach to Consumer Theory8,466 cited
  • 1929Stability in Competition6,933 cited
  • 1976A New Approach to Consumer Theory6,913 cited
  • 1991Multitask Principal–Agent Analyses: Incentive Contracts, Asset Ownership, and Job Design6,042 cited
  • 1990Stability in Competition5,677 cited
  • 1981Auditor independence, ‘low balling’, and disclosure regulation1,698 cited
  • 1979Where does the customer fit in a service operation?834 cited
  • 1973Issues in Marketing's Use of Multi-Attribute Attitude Models683 cited
  • 1968The Service Economy652 cited
  • 1990Optimal Incentive-Compatible Priority Pricing for the M/M/1 Queue548 cited
  • 1989An Overview of Representative Problems in Location Research538 cited
  • 1988Managing in the Service Economy504 cited
  • 1993Nonlinear Pricing402 cited
  • 1985Pricing computer services: queueing effects352 cited
  • 1983On locating new facilities in a competitive environment341 cited

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Cited by

  • 2014Effect of Customer Participation on Service Outcomes218 cited
  • 2006Operations management in the information economy: Information products, processes, and chains155 cited
  • 2007Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking133 cited
  • 1998Linking the customer contact model to service quality124 cited
  • 2014Optimal Design of Coproductive Services: Interaction and Work Allocation114 cited
  • 2011Service delivery system design: characteristics and contingencies113 cited
  • 2008Service Coproduction with Information Stickiness and Incomplete Contracts: Implications for Consulting Services Design85 cited
  • 1999Configuring Service Operations in Accordance with Customer Needs and Preferences83 cited
  • 2002Exploring the Linkages between Quality System, Service Quality, and Performance Excellence: Service Providers' Perspectives70 cited
  • 2009Organizational Design and Control across Multiple Markets: The Case of Franchising in the Convenience Store Industry63 cited
  • 1999Optimal service design: integrating marketing and operations perspectives60 cited
  • 1998Incentive-Compatible Pricing for a Service Facility with Joint Production and Congestion Externalities60 cited
  • 2016Collaborative Work Dynamics in Projects with Co‐Production60 cited
  • 2001Optimal Pricing That Coordinates Queues with Customer-Chosen Service Requirements56 cited
  • 2000Configurations of low‐contact services53 cited
  • 2013Pricing and Operational Performance in Discretionary Services49 cited