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Measuring service quality in an academic library: an Indian case study

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
2003Service Management: Operations, Strategy, Information Technology1,083 cited
2004Service Management722 cited

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2009A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka39 cited
2012Understanding perceived service quality and satisfaction38 cited
2016Evaluating library service quality at the Aga Khan University library: Application of a total quality management approach37 cited
2022Impact of service quality on user satisfaction in public university libraries of Bangladesh using structural equation modeling32 cited
2020Effects of service quality on satisfaction in Eastern University Library, Bangladesh32 cited
2017Determinant Factors of Satisfaction with Public Services in Spain25 cited
2017Modelling web-based library service quality and user loyalty in the context of a developing country24 cited
2019

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Quest for quality

21 cited

2016Using LibQUAL Model for Improving the Level of Students’ Satisfaction from Quality of Services in Academic Libraries: A Case Study in North Khorasan Province, Iran14 cited

2019Library usage by university accounting students: a comparison of contact and open distance learning institution in South Africa13 cited

2012Empowering Library Users, Establishing Channel of Communication for Service Quality Expectations of Trainers from Government Administrative Training Institute (ATI) Libraries in India10 cited

2013Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan9 cited

2020The gap between user perceptions and expectations of students at the main library of the University of KwaZulu-Natal: Pietermaritzburg Campus7 cited