SELECTION CRITERIA FOR PROFESSIONAL SERVICE PROVIDERS

C. Jeanne Hill · Michael E. Hanna

23 citations0/0 files storedJournal of Services Marketing

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Service and Product Innovation

Abstract

This study examines the importance of nineteen selection criteria consumers might use in their choice of a professional service provider. Factor analysis reduced the variables to five factors—knowledge, comfort, time, social reputation, and accessibility. The results present strong implications for competitiveness of professional service providers, with knowledge and comfort items representing those most important to individuals.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 23 citations exist upstream.

Cited by

2019Service Quality and Customer Loyalty in a Post-Crisis Context. Prediction-Oriented Modeling to Enhance the Particular Importance of a Social and Sustainable Approach 2009Consumer Comfort and Its Role in Relationship Marketing Outcomes: An Empirical Investigation

Imported from OpenAlex (CC0) — nothing here is generated.