Experience quality, perceived value, satisfaction and behavioral intentions for heritage touristsChing‐Fu Chen, Fu-Shian Chen2009-03-17articleTourism Management2,574 citationsclosedNo readable copy stored yet — this record is metadata only.Diverse Aspects of Tourism ResearchCultural Heritage Management and PreservationCustomer Service Quality and LoyaltyAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 2,574 citations exist upstream.References1985A Conceptual Model of Service Quality and Its Implications for Future Research1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions1996The Behavioral Consequences of Service Quality1992Measuring Service Quality: A Reexamination and Extension1999Whence Consumer Loyalty?1989LISREL 7 : user's reference guideCited by2013Destination image and tourist loyalty: A meta-analysis2015Understanding the Relationships between Tourists’ Emotional Experiences, Perceived Overall Image, Satisfaction, and Intention to Recommend2017Cultural tourism: An analysis of engagement, cultural contact, memorable tourism experience and destination loyalty2017The Impact of Memorable Tourism Experiences on Loyalty Behaviors: The Mediating Effects of Destination Image and Satisfaction2013A closer look at destination: Image, personality, relationship and loyalty2018Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty2013The role of tourists' emotional experiences and satisfaction in understanding behavioral intentions2014Life satisfaction and support for tourism development