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Use of Multimedia to Enhance Service Quality in Hospitality Education
16 references·0 citing·34 second hop
Use of Multimedia to Enhance Service Quality in Hospitality Education (2013)Use of Multimedia to Enhance Service Qual…Designing Effective Instruction (2017)Designing Effective Instructi…Towards an understanding of total service quality in hotels (2006)Towards an understanding of t…The Systematic Design of Instruction (2006)The Systematic Design of Inst…Sustainability indicators for managing community tourism (2005)Sustainability indicators for…Measuring service quality in the hotel industry: A study in a business hotel in Turkey (2005)Measuring service quality in …Designing effective instruction (2004)Designing effective instructi…Effectiveness of PowerPoint presentations in lectures (2003)Effectiveness of PowerPoint p…Instructional Media and Technologies for Learning (1996)Instructional Media and Techn…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…International Journal of Contemporary Hospitality Management (1990)International Journal of Cont…Strategic Management and Marketing in the Service Sector (1984)Strategic Management and Mark…Models of teaching (1980)Models of teachingThe systematic design of instruction (1978)The systematic design of inst…Social Learning Theory (1977)Social Learning TheoryPrinciples of Instructional Design (1974)Principles of Instructional D…Experimental and Quasi-Experimental Designs for Research (1963)Experimental and Quasi-Experi…Conditions of Learning (1965)Mastering the instructional design process a systematic approach (1992)Evaluating intertwined effects in e-learning programs: A novel hybrid MCDM model based on factor analysis and DEMATEL (2006)Cognitive load theory, educational research, and instructional design: some food for thought (2009)Tourism : A Community Approach (1985)Tourism: Principles, Practices, Philosophies (1990)Sustainable tourism: A state‐of‐the‐art review (1999)Stakeholders in sustainable tourism development and their roles: applying stakeholder theory to sustainable tourism development (2007)Advances and challenges in sustainable tourism toward a green economy (2018)A systematic scoping review of sustainable tourism indicators in relation to the sustainable development goals (2020)Why Some Material Is Difficult to Learn (1994)Will media influence learning? Reframing the debate (1994)Cognitive Architecture and Instructional Design (1998)Conducting Educational Design Research (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)E-S-QUAL (2004)Four Ages of Professionalism and Professional Learning (2000)Teachers’ perceptions of professional identity: an exploratory study from a personal knowledge perspective (2000)Feedback on second language students' writing (2006)The influence of system characteristics on e-learning use (2004)1. Foundations of Educational Theory for Online Learning (2008)The Theory and Practice of Online Learning (2008)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)Toward a design theory of problem solving (2000)Cognitive Load Theory and Complex Learning: Recent Developments and Future Directions (2005)Determining Validity in Qualitative Inquiry (2000)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)A meta-analytic test of intergroup contact theory. (2006)Cultivating competence, self-efficacy, and intrinsic interest through proximal self-motivation. (1981)Childhood Experience, Interpersonal Development, and Reproductive Strategy: An Evolutionary Theory of Socialization (1991)The Technology Acceptance Model: Past, Present, and Future (2003)
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References

  • 1963Experimental and Quasi-Experimental Designs for Research15,090 cited
  • 1977Social Learning Theory9,650 cited
  • 1974Principles of Instructional Design4,479 cited
  • 1994Putting the Service-Profit Chain to Work3,734 cited
  • 2006The Systematic Design of Instruction2,612 cited
  • 1978The systematic design of instruction2,226 cited
  • 1984Strategic Management and Marketing in the Service Sector1,667 cited
  • 1980Models of teaching1,245 cited
  • 2005Sustainability indicators for managing community tourism1,103 cited
  • 1996Instructional Media and Technologies for Learning968 cited
  • 1990International Journal of Contemporary Hospitality Management958 cited
  • 2017Designing Effective Instruction938 cited
  • 2004Designing effective instruction743 cited
  • 2005Measuring service quality in the hotel industry: A study in a business hotel in Turkey463 cited
  • 2003Effectiveness of PowerPoint presentations in lectures409 cited
  • 2006Towards an understanding of total service quality in hotels357 cited

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