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ArticleIs This a Real Person?

Diane Tobin Johnson2001

Article2001

Is This a Real Person?

Diane Tobin Johnson

8 citations·0/0 files stored·Management Communication Quarterly

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Public Relations and Crisis Communication Language, Communication, and Linguistic Studies Communication Studies and Media

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References

2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters 1987Predictability and Personalization in the Service Encounter 1999Customer benefits and company consequences of customer-salesperson relationships in retailing 1993Key Concepts in Communication and Cultural Studies 1986Human Communication Theory 1997Communication theory: epistemological foundations 1994Can I Help You?2000The brave new service strategy: aligning customer relationships, market strategies, and business structures

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Year2001

Typearticle

Published2001-05-01

VenueManagement Communication Quarterly

ISSN-L0893-3189

Languageen

Citations8

Files0 public / 0

ShelfPublic Relations and Crisis Communication

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doi10.1177/0893318901144010

openalex_workW1968366811

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