Total quality management and ISO 9000 applications in Turkey

Ahmet Beşkese · Ufuk Cebeci

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Quality and Management Systems Quality and Supply Management Management Systems and Quality Improvement

Abstract

The literature includes many success and failure stories of the firms adopting total quality management (TQM). As many firms in Turkey try to adopt this philosophy, there is a need to clarify quality concepts and comment on applications. This paper attempts a broad review of the current status of TQM and ISO 9000 in Turkey. It considers the extent to which ISO 9000 and TQM are being successfully implemented. It also presents the reasons for obtaining an ISO 9000 certificate, difficulties faced during the registration process, improvements achieved and disappointments experienced after being certified. The findings of this study are compared with those from other countries.

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References

1999Costs and benefits of ISO 9000 series: a practical study 1996The adoption of ISO 9000 and total quality management in Malaysia 1999The diffusion of quality in Australian manufacturing 1996Key quality management practices of leading firms in Brazil: findings of a pilot‐study 1997Progress in total quality management: evidence from Australasia

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2003An evaluation of ISO 9000 registration practices: a case study of sports goods industry

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