A development of order processing system: BPMN model

Abstract

Business process plays an essential role in business enterprises. Nowadays, those enterprises face many problems caused by business process and lead to inefficiency in organization. As the technology has been growing, it widely adopted to solve such problems. This dissertation studies the case of customer order process of Thai Orchids Company (TOC), the leading company in exporting fresh-cut orchids to customers worldwide with a number of orders every day TOC mainly operates the business manually and paper intensive which lead to complexity and time-consuming, ineffectiveness in process. Based on the literature review, business process management (BPM) has been studied and widely adopted to solve the mentioned problems. BizAgi Suite, a business process management system (BPMS) which supports the full business life-cycle and also provides business process modeler tool, is used as a tool to implement the system. With this system, problems are solved and challenges are archived.

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