Evaluation and Promotion of Railways Employee Awareness about Observing Rules on Making Passenger Announcements

Abstract

An evidence-based training method was developed to encourage station and on board staff to follow rules on making passenger announcements. The effectiveness of this method was then investigated. The rules in question govern how to make passenger announcements when resuming railway operations after a disruption due to an accident or other type of incident. The first step in building the training method was to determine what evidence to selects as the foundation and then how this evidence should be presented and explained. A DVD was then compiled bringing these two elements together. Employees watched the DVD as part of their job training and were then asked to answer a questionnaire. Responses indicated that as a result of watching the DVD, 90% of the employees showed interest in the material and their understanding regarding the efficacy of the rules increased. Furthermore, the results of a subsequent survey conducted one month after watching the DVD indicated that rule compliance increased by 13%, in the group which had watched the DVD compared to the group which had not. These results confirmed the efficacy of education and training using evidence-based explanations.

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