Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Investing in customer loyalty: the moderating role of relational characteristics

16 references·16 citing·41 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
1987Developing Buyer-Seller Relationships9,139 cited
2001Accounting for common method variance in cross-sectional research designs.8,464 cited
1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
2011Specification, evaluation, and interpretation of structural equation models3,734 cited
2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
1999DOES STAKEHOLDER ORIENTATION MATTER? THE RELATIONSHIP BETWEEN STAKEHOLDER MANAGEMENT MODELS AND FIRM FINANCIAL PERFORMANCE.2,490 cited
2002Understanding Relationship Marketing Outcomes2,299 cited
1995An Integrated Model of Buyer-Seller Relationships2,083 cited
2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,996 cited

1983Classifying Services to Gain Strategic Marketing Insights1,994 cited

1980Commitment and satisfaction in romantic associations: A test of the investment model1,956 cited

Cited by

2017Effects of frontline employee role overload on customer responses and sales performance82 cited
2020Repurchase intention: the effect of similarity and client knowledge71 cited
2018An integrative framework for customer switching behavior71 cited
2016Consumer-brand relationships’ development in the mobile internet market: evidence from an extended relationship commitment paradigm58 cited
2018The effects of service recovery and relational selling behavior on trust, satisfaction, and loyalty56 cited
2016Does relationship communication matter in B2C service relationships?55 cited
2019Assessing the role of product category involvement and relationship proneness in the satisfaction–loyalty link in retailing51 cited
2013Trust in customer‐salesperson relationship in China's retail sector51 cited
2017Customer Satisfaction and Customer Perceived Value and its Impact on Customer Loyalty: The Mediational Role of Customer Relationship Management43 cited
2019Is satisfaction a necessary and sufficient condition to avoid switching? The moderating role of service type43 cited
2017E-loyalty driven by website quality: The case of destination marketing organization websites38 cited
2021How perceptions of relationship investment influence customer loyalty: the mediating role of perceived value and the moderating role of relationship proneness35 cited
2023Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach34 cited
2020Millennials' preference of hedonic value over utilitarian value: Evidence from a developing country30 cited
2011An empirical investigation of customer dependence in interpersonal buyer‐seller relationships29 cited
2022Islamic bank customer satisfaction, trust, loyalty and word of mouth: the CREATOR model28 cited