Generational Differences in Satisfaction with E-Learning among Higher Learning Institution Staff

Abstract

Training technologies and generational groups changes over decade, numerous issues both in training and technology need to be addressed to meet the demands of this evolution. Generation is a group of individuals, most of whom are the same approximate age, having similar ideas, problems, and attitudes. There were four types of generation, Traditionalist, Baby Boomer, Gen-X, and Gen-Y. Finding ways to close the generation gap between older workers with decades of experience but fewer technology skills and younger, inexperienced employees with significant technological skills is the challenge for organizations of today. The purpose of this research was to examine the differences between generational age groups in their perceived satisfaction with e-learning. A quantitative method was used to survey the relationships between stated independent variables and generational age groups (dependent variable). The design use was ex-post-facto and there was no manipulation of the independent variables. The inquiry was one in which the experiences and demographics of the sample population were collected, analyzed, and reported. Total respondents selected for this study comprise of 100 staffs of various institutions of higher learning who have taken e-learning format course for their jobs. The results of this study have indicated that overall satisfaction with e- learning is both fairly significant and moderately stable. We recommend that the top management in the institutions of higher learning to offer e-learning sessions to keep the workforce among their organization staff up-to-date. Thus, any organization can use this information to modify training to increase e-learner satisfaction.

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