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Small‐town consumers' disconfirmation of expectations and satisfaction with local independent retailers

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References

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2000

Impacts of large discount stores on small US towns: reasons for shopping and retailer strategies

71 cited

1997Factors Contributing to Inshopping Behavior in Rural Trade Areas: Implications for Local Retailers68 cited

Cited by

2011Satisfaction and image as mediators of store loyalty drivers in grocery retailing74 cited
2014Rural Health Care Bypass Behavior: How Community and Spatial Characteristics Affect Primary Health Care Selection69 cited
2010Gender, store satisfaction and antecedents: a case study of a grocery store46 cited
2011The moderating effects of purchase importance in customer satisfaction process: An empirical investigation41 cited
2011Factors determining inshopping in rural US communities40 cited
2016Multiple reference effects on restaurant evaluations: a cross-cultural study32 cited
2012The impact of internet adoption upon the shopping behaviour of island residents31 cited
2023Care management to improve retail customers' and employees’ satisfaction26 cited
2013Shopping behaviour and satisfaction outcomes23 cited
2014Outshopping in rural periodic markets: a retailing opportunity20 cited
2019Product adoption by small retailers in India20 cited
2018Paying attention to the customer: consumer forces in small town entrepreneurial ecosystems17 cited
2012Culture, small retail stores, and Indian consumer preferences: A moderating role of demographics17 cited
2012Small retailer strategies for battling the big boxes: a “Goliath” victory?15 cited
2012Retail in the Digital City13 cited
2017Explaining small-retailer patronage through social capital theory13 cited