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Models of retail performance for bank branches: predicting the level of key business drivers

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References

1991The performance measurement manifesto.1,295 cited
1985Bank branch operating efficiency841 cited
1994Developing an Instrument to Measure Customer Service Quality in Branch Banking339 cited
2002Commercial bank financial management in the financial-services industry196 cited
1986Services Used and Factors Considered Important in Selecting a Bank: An Investigation across Diverse Demographic Segments158 cited
1995Evaluating bank branch location and performance: A case study79 cited
1984DESIGNING HIGH‐CONTACT SERVICE SYSTEMS: APPLICATION TO BRANCHES OF A SAVINGS AND LOAN*59 cited
1972The Application of the Automatic Interaction Detector (A.I.D.) Programme and Multiple Regression Techniques to the Assessment of Store Performance and Site Selection34 cited

Cited by

2002The impact of strategic planning on the competitiveness, performance and effectiveness of bank branches: a neural network analysis51 cited
2012THE EVALUATION OF BANK PERFORMANCE USING A MULTICRITERIA DECISION MAKING MODEL: A CASE STUDY ON LITHUANIAN COMMERCIAL BANKS51 cited
2004Modeling consumers' choice behavior: an application in banking39 cited
2012Measuring and managing service performance of luxury stores: development of a balanced scorecard18 cited
2014Evaluation of Some Private Commercial Banks in Bangladesh from Performance Perspectives14 cited

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