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Cited by

• 1994Measuring similarity in couples.117 cited
• 1995Family transitions during grief: Discontinuities in household consumption patterns117 cited
• 2004Retirement Satisfaction for Retirees and their Spouses96 cited
• 2003Conflicting Preferences: A Reason Fertility Tends to Be Too High or Too Low95 cited
• 2011I want to believe theyreallycare93 cited
• 1999Work Transitions and Health in Later Life68 cited
• 2009Handling customer complaints effectively68 cited
• 1993Spouses' joint purchase decisions: Determinants of influence tactics for muddling through the process66 cited
• 2014Theory and Research From the Communication Field: Discourses That Constitute and Reflect Families57 cited
• 2009Developing a deeper understanding of the attributes of effective customer contact employees in personal complaint‐handling encounters46 cited
• 1996A taxonomy of couples based on influence strategies: The case of home purchase37 cited
• 2008Communication Theory and the Family36 cited
• 2007Harmonizing conflict in husband–wife purchase decision making: perceived fairness and spousal influence dynamics30 cited
• 2008Revealing the expectations and preferences of complaining customers by combining the laddering interviewing technique with the Kano model of customer satisfaction