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The impact of online customer satisfaction on the yahoo auction in Taiwan · Study

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ArticleThe impact of online customer satisfaction on the yahoo auction in Taiwan

Chih‐Wen Wu2012

Article2012

The impact of online customer satisfaction on the yahoo auction in Taiwan

Chih‐Wen Wu · Kun‐Huang Huarng · Surya Fiegantara · Pai-Chi Wu

15 citations·0/0 files stored·Service Business

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence

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References

1994The Commitment-Trust Theory of Relationship Marketing 1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity 1996The Behavioral Consequences of Service Quality 1992Measuring Service Quality: A Reexamination and Extension 1997An Examination of the Nature of Trust in Buyer-Seller Relationships 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty 1996Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations

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2019The determinants of customer loyalty in the Indonesian ride-sharing services: offline vs online 2014A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage

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Year2012

Typearticle

Published2012-07-24

VenueService Business

ISSN-L1862-8508

Languageen

Citations15

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1007/s11628-012-0155-9

openalex_workW1972095873

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