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Quality and Customer Satisfaction Spillovers in the Mobile Phone Industry
0 references·4 citing·13 second hop
Quality and Customer Satisfaction Spillovers in the Mobile Phone Industry (2009)Quality and Customer Satisfaction Spillov…Exploring the moderating effect of brand image on the relationship between customer satisfaction and repurchase intentions in the fast-food industry (2024)Exploring the moderating effe…Using Neural Networks in Modeling Customer Loyalty in Passenger Cars Maintenance and Repair Services (2018)Using Neural Networks in Mode…ANALISIS SIKAP, KONSISTENSI DAN KEPUASAN PADA TEH KOTAK ULTRAJAYA: AN EXPERIMENTAL MARKETING RESEARCH ON IPB AGRIBUSINESS MASTER OF SCIENCE STUDENTS (2017)ANALISIS SIKAP, KONSISTENSI D…Disentangling the market value of customer satisfaction: Evidence from market reaction to the unanticipated component of ACSI announcements (2012)Disentangling the market valu…Some Tests of Specification for Panel Data: Monte Carlo Evidence and an Application to Employment Equations (1991)Common risk factors in the returns on stocks and bonds (1993)Initial conditions and moment restrictions in dynamic panel data models (1998)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Whence Consumer Loyalty? (1999)Tourist satisfaction a cognitive-affective model (2008)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Satisfaction: a behavioral perspective on the consumer (2010)STRATEGI PENINGKATAN KEPUASAN KONSUMEN JAHE SANG JAWARA DI MASA PANDEMI COVID-19 DENGAN PENDEKATAN IMPORTANCE PERFORMANCE ANALYSIS (2021)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)When to use and how to report the results of PLS-SEM (2018)
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  • 2012Disentangling the market value of customer satisfaction: Evidence from market reaction to the unanticipated component of ACSI announcements27 cited
  • 2024Exploring the moderating effect of brand image on the relationship between customer satisfaction and repurchase intentions in the fast-food industry19 cited
  • 2017ANALISIS SIKAP, KONSISTENSI DAN KEPUASAN PADA TEH KOTAK ULTRAJAYA: AN EXPERIMENTAL MARKETING RESEARCH ON IPB AGRIBUSINESS MASTER OF SCIENCE STUDENTS11 cited
  • 2018Using Neural Networks in Modeling Customer Loyalty in Passenger Cars Maintenance and Repair Services10 cited

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