A revised model for course content of consumer health information services

Abstract

Previous studies have discussed that consumer health information services served by public librarians are not adequate. The current study highlights that the issue is closely related to the immaturity of the course of consumer health information services. The purpose of the current study is to develop a more desirable model for consumer health information services courses. The study analyzed the consumer health-related course content of 7 ischools in U. S, and conducted intensive interviews to 40 public library users and 20 public librarians. Key findings indicated that the current courses did not cover critical topics, and highlight that there are a lack of public awareness regarding health information services provided by public libraries and user needs of collaboration between health institutions and public libraries. The findings, thus, suggest that the core or additional topics such as health literacy, reference ethics, user instruction and dissemination strategies need to be included in a revised course model.

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