Hotel managers’ perceptions of upward and downward communication

Betsy Stevens · Jim Hisle

11 citations0/0 files storedInternational Journal of Contemporary Hospitality Management

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Communication Studies and Media Leadership and Management in Organizations Team Dynamics and Performance

Abstract

Based on interviews with hotel managers, discusses the importance of communication, and examines problems in both upward and downward communication. Suggests various ways of overcoming these problems. Finally, reviews implications of these problems for managers.

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References

2015Organization and Management 1986Argument and Narration in Organizational Communication 1962Upward Communication in Industrial Hierarchies 1983Interpersonal Communication in Organizations.1950Organization and Management.1992Hospitality managers' communication practices

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