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An approximation manpower planning model for after-sales field service support
16 references·1 citing·33 second hop
An approximation manpower planning model for after-sales field service support (2007)An approximation manpower planning model …Introduction to Operations Research (2000)Introduction to Operations Re…Fundamentals of Queueing Theory (1999)Fundamentals of Queueing Theo…Performance measurement in service businesses (1991)Performance measurement in se…Refining the Diffusion Approximation for the M/G/m Queue (1985)Refining the Diffusion Approx…Fundamentals of queueing theory (2nd ed.). (1985)Fundamentals of queueing theo…Simulation Modeling and Analysis. (1983)Simulation Modeling and Analy…Diffusion Approximation for an M / G / m Queue (1983)Diffusion Approximation for a…Urban operations research (1982)Urban operations researchApproximations for the waiting time distribution of the M/G/c queue (1982)Approximations for the waitin…Approximations for the M/G/m Queue (1978)Approximations for the M/G/m …Fundamentals of Queueing Theory. (1977)Fundamentals of Queueing Theo…Application of the Diffusion Approximation to Queueing Networks I: Equilibrium Queue Distributions (1974)Application of the Diffusion …Square Root Laws for Fire Engine Response Distances (1973)Square Root Laws for Fire Eng…Customer average and time average queue lengths and waiting times (1971)Customer average and time ave…A relation between stationary queue and waiting time distributions (1971)A relation between stationary…Introduction to Operations Research (1968)Introduction to Operations Re…Cross-trained workers scheduling for field service using improved NSGA-II (2014)Cross-trained workers schedul…On Queues in Heavy Traffic (1962)Closed Queuing Systems with Exponential Servers (1967)On Approximate Computer System Models (1975)Open, Closed, and Mixed Networks of Queues with Different Classes of Customers (1975)Approximate Methods for Analyzing Queueing Network Models of Computing Systems (1978)An Approximate Analytical Method for General Queueing Networks (1979)Queueing Systems. Volume 1: Theory (1975)Theory, Volume 1, Queueing Systems (1975)Special products and uncertainty in production/inventory systems (1984)M/G/c Queueing Systems with Multiple Customer Classes: Characterization and Control of Achievable Performance Under Nonpreemptive Priority Rules (1988)A Diffusion Approximation for the G/GI/n/m Queue (2004)Steady-state simulation of queueing processes: survey of problems and solutions (1990)Improving Service by Informing Customers About Anticipated Delays (1999)Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands (2001)Solving an ambulance location model by tabu search (1997)A multiperiod set covering location model for dynamic redeployment of ambulances (2006)Covering models and optimization techniques for emergency response facility location and planning: a review (2011)Testing ecological models: the meaning of validation (1996)Developing Theory Through Simulation Methods (2007)Verification and validation of simulation models (2012)Input Versus Output Queueing on a Space-Division Packet Switch (1987)Queueing analysis: A foundation of performance evaluation (1995)Modeling bursts and heavy tails in human dynamics (2006)On The Validity of The Geometric Brownian Motion Assumption (2005)An insurance risk management framework for disaster relief and supply chain disruption inventory planning (2007)Automated Marketing Research Using Online Customer Reviews (2011)Towards a unified territorial design approach — Applications, algorithms and GIS integration (2005)A General Framework for Wireless Spectrum Auctions (2007)Analysis of a GI/M/1 queue with multiple working vacations (2004)Optimal ambulance location with random delays and travel times (2008)The determinants of service quality: satisfiers and dissatisfiers (1995)An institutional perspective on performance measurement and management in the ‘new public sector’ (2000)Performance measures and metrics in logistics and supply chain management: a review of recent literature (1995–2004) for research and applications (2006)
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References

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  • 1977Fundamentals of Queueing Theory.2,930 cited
  • 1968Introduction to Operations Research793 cited
  • 1991Performance measurement in service businesses782 cited
  • 1982Urban operations research690 cited
  • 1985Fundamentals of queueing theory (2nd ed.).603 cited
  • 1999Fundamentals of Queueing Theory584 cited
  • 2000Introduction to Operations Research475 cited
  • 1974Application of the Diffusion Approximation to Queueing Networks I: Equilibrium Queue Distributions258 cited
  • 1978Approximations for the M/G/m Queue129 cited
  • 1973Square Root Laws for Fire Engine Response Distances119 cited
  • 1983Diffusion Approximation for an M / G / m Queue90 cited
  • 1971A relation between stationary queue and waiting time distributions85 cited
  • 1985Refining the Diffusion Approximation for the M/G/m Queue56 cited
  • 1971Customer average and time average queue lengths and waiting times42 cited
  • 1982Approximations for the waiting time distribution of the M/G/c queue22 cited

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Cited by

  • 2014Cross-trained workers scheduling for field service using improved NSGA-II29 cited