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Retrial queues with balanced call blending: analysis of single-server and multiserver model
16 references·3 citing·32 second hop
Retrial queues with balanced call blending: analysis of single-server and multiserver model (2014)Retrial queues with balanced call blendin…Markovian retrial queues with two way communication (2012)Markovian retrial queues with…Accessible bibliography on retrial queues: Progress in 2000–2009 (2010)Accessible bibliography on re…A simple algorithm for the rate matrices of level-dependent QBD processes (2010)A simple algorithm for the ra…Retrial Queueing Systems: A Computational Approach (2008)Retrial Queueing Systems: A C…Retrial Queueing Systems (2008)Retrial Queueing SystemsRETRIAL NETWORKS WITH FINITE BUFFERS AND THEIR APPLICATION TO INTERNET DATA TRAFFIC (2008)RETRIAL NETWORKS WITH FINITE …Markov chain models of a telephone call center with call blending (2005)Markov chain models of a tele…A single-server retrial queue with general retrial times and Bernoulli schedule (2004)A single-server retrial queue…Queueing model for call blending in call centers (2003)Queueing model for call blend…Queueing Models of Call Centers: An Introduction (2002)Queueing Models of Call Cente…Analysis of multiserver queues with constant retrial rate (2001)Analysis of multiserver queue…Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Introduction to Matrix Analyt…Accessible bibliography on retrial queues (1999)Accessible bibliography on re…Retrial Queues (1997)Retrial QueuesAnalysis of an M/G/1 queue with two types of impatient units (1995)Analysis of an M/G/1 queue wi…Single line queue with repeated demands (1990)Single line queue with repeat…Performance analysis and stability of multiclass orbit queue with constant retrial rates and balking (2019)Performance analysis and stab…Equilibrium strategies in a constant retrial queue with setup time and the N -policy (2019)Equilibrium strategies in a c…Preventive maintenance in an unreliable M/G/1 retrial queue with persistent and impatient customers (2016)Preventive maintenance in an …Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Designing a Call Center with Impatient Customers (2002)Modeling Daily Arrivals to a Telephone Call Center (2004)Staffing Multiskill Call Centers via Linear Programming and Simulation (2008)Staffing and scheduling under nonstationary demand for service: A literature review (2015)On Time Dependent Queuing Processes (1960)A Proof for the Queuing Formula: L = λ W (1961)A Service System with Unfilled Requests Repeated (1968)Steady state solution of a single-server queue with linear repeated requests (1997)An M/G/1 Retrial Queueing System with Two-Phase Service and Preemptive Resume (2002)The M/G/1 retrial queue with Bernoulli schedules and general retrial times (2002)Stochastic Modeling and the Theory of Queues (1989)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Statistical Analysis of a Telephone Call Center (2005)Combining integer programming and the randomization method to schedule employees (2009)Operations Research (OR) in Service Industries: A Comprehensive Review (2013)Matrix-Geometric Solutions to Stochastic Models (1984)Matrix-geometric solutions in stochastic models (1985)An introduction to queueing theory (1993)Call-Routing Schemes for Call-Center Outsourcing (2007)Single server retrial queues with two way communication (2012)A survey of retrial queueing systems (2015)On an unreliable-server retrial queue with customer feedback and impatience (2017)Optimal design and control of queues (2005)An analytic finite capacity queueing network model capturing the propagation of congestion and blocking (2008)The Batch Markovian Arrival Process: A Review and Future Work (2001)Fundamentals of Matrix-Analytic Methods (2013)Equilibrium customer strategies and social-profit maximization in the single-server constant retrial queue (2011)Strategic behavior and social optimization in a constant retrial queue with the N -policy (2016)Strategic joining in M/M/1 retrial queues (2013)Reliability Analysis of the Retrial Queue with Server Breakdowns and Repairs (2001)Call center outsourcing: Coordinating staffing level and service quality (2008)
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References

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  • 1997Retrial Queues884 cited
  • 2008Retrial Queueing Systems590 cited
  • 2008Retrial Queueing Systems: A Computational Approach381 cited
  • 1999Accessible bibliography on retrial queues377 cited
  • 2002Queueing Models of Call Centers: An Introduction323 cited
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  • 2003Queueing model for call blending in call centers106 cited
  • 1990Single line queue with repeated demands99 cited
  • 2005Markov chain models of a telephone call center with call blending97 cited
  • 2001Analysis of multiserver queues with constant retrial rate75 cited
  • 1995Analysis of an M/G/1 queue with two types of impatient units74 cited
  • 2012Markovian retrial queues with two way communication69 cited
  • 2010A simple algorithm for the rate matrices of level-dependent QBD processes68 cited
  • 2004A single-server retrial queue with general retrial times and Bernoulli schedule60 cited
  • 2008RETRIAL NETWORKS WITH FINITE BUFFERS AND THEIR APPLICATION TO INTERNET DATA TRAFFIC

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53 cited

Cited by

  • 2019Performance analysis and stability of multiclass orbit queue with constant retrial rates and balking28 cited
  • 2016Preventive maintenance in an unreliable M/G/1 retrial queue with persistent and impatient customers25 cited
  • 2019Equilibrium strategies in a constant retrial queue with setup time and the N -policy20 cited