Citizen’s Charters and Public Service Provision: Lessons from the UK Experience

Peter K. Falconer · Kathleen M. Ross

21 citations0/0 files storedInternational Review of Administrative Sciences

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Public Policy and Administration Research E-Government and Public Services Public Administration in Developing Nations

Abstract

This article is a product of an ongoing research project on the role and impact of the Citizen’s Charter programme in the UK. Within the field of public service provision, the development of a more ‘private-sector-oriented ’ consumer focus has been central to the public sector reform agenda of successive British govern-

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1993Lesson-drawing in Public Policy: A Guide to Learning Across Time and Space 1995Public Services and Market Mechanisms 1990DOING BUSINESS IN THE TEMPLE? MANAGERS AND QUALITY ASSURANCE IN THE PUBLIC SERVICES 1994The citizen's charter: A preliminary analysis

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2015When Accountability Meets Regulation 2012An Implementation Framework for Public Service Charters: Results of a concept mapping study

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