Development of a case based intelligent supplier relationship management system – linking supplier rating system and product coding system

Wing Bun Lee · Victor H. Y. Lo

48 citations0/0 files storedSupply Chain Management An International Journal

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Multi-Criteria Decision Making Quality and Supply Management AI-based Problem Solving and Planning

Abstract

An intelligent supplier relationship management system (ISRMS) integrating a company’s customer relationship management (CRM) system, supplier rating system (SRS) and product coding system (PCS) by the case based reasoning (CBR) technique to select preferred suppliers during the new product development (NPD) process is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, it is found that the outsource cycle time from the searching of potential suppliers to the allocation of order, as well as the delay in delivery of goods of suppliers after order allocation, are greatly reduced. In addition, performance of suppliers can be monitored effectively.

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References

1991Vendor selection criteria and methods 1998A decision support system for supplier selection using an integrated analytic hierarchy process and linear programming 1994Beyond Partnership: Strategies for Innovation and Lean Supply 2001The total cost of logistics in supplier selection, under conditions of multiple sourcing, multiple criteria and capacity constraint 2000An initial classification of supply networks 2000Vendor Selection Using Principal Component Analysis 2003Design of an intelligent supplier relationship management system: a hybrid case based neural network approach 2002An intelligent supplier management tool for benchmarking suppliers in outsource manufacturing

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2009Supplier selection by the pair of nondiscretionary factors-imprecise data envelopment analysis models 2009Application of Taguchi loss functions for supplier selection 2010A systematic stochastic efficiency analysis model and application to international supplier performance evaluation

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