Integrating Six Sigma with Quality Management Systems for the Development and Continuous Improvement of Higher Education Institutions

Abstract

Competitiveness, innovation and performance are the key words that best define the goals of the present business environment. Under the given circumstances concepts such as quality and continuous improvement become important actors in achieving these goals. Regarded as a whole, higher education plays various roles such as: training the students and preparing them for the economic environment by involving them in the teaching-learning and research processes and offering the example of a system whose outcomes meet the organizational goals by implementing Six Sigma. The paper focuses on the way Six Sigma is applied to higher education and on integrating Six Sigma with one of the quality management systems, namely the model ISO 9000, for the development and continuous improvement of universities. A synergetic approach created by analyzing and simultaneously using the benefits of Six Sigma and ISO 9000 plays an important role in the development and success of a higher education institution.

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