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The state of CRM adoption by the financial services in the UK: an empirical investigation · Study

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ArticleThe state of CRM adoption by the financial services in the UK: an empirical investigation

Bill Karakostas2004

Article2004

The state of CRM adoption by the financial services in the UK: an empirical investigation

Bill Karakostas · Dimitris K. Kardaras · Eleutherios A. Papathanassiou

200 citations·0/0 files stored·Information & Management

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Corporate Governance and Management Customer Service Quality and Loyalty ERP Systems Implementation and Impact

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References

2001An empirical analysis of the antecedents of electronic commerce service continuance 2003Management information systems: managing the digital firm 1988Management Information Systems, Managing Digital Firm,2002Five Styles of Customer Knowledge Management, and How Smart Companies Use Them To Create Value 2001Knowledge management and data mining for marketing 2000Customer Relationship Management (CRM) in financial services 2001Cross-functional issues in the implementation of relationship marketing through customer relationship management 2001Predicting customer potential value an application in the insurance industry

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2010A process-oriented perspective on customer relationship management and organizational performance: An empirical investigation 2007Towards a Successful CRM Implementation in Banks: An Integrated Model 2020Customer relationship management systems (CRMS) in the healthcare environment: A systematic literature review 2016Implementing Customer Relationship Management (CRM) in hotel industry from organizational culture perspective 2018

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Year2004

Typearticle

Published2004-12-09

VenueInformation & Management

ISSN-L0378-7206

Languageen

Citations200

Files0 public / 0

ShelfCorporate Governance and Management

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doi10.1016/j.im.2004.08.006

openalex_workW1975710656

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The Effect of Trust, Commitment, and Conflict Handling on Customer Retention: The Mediating Role of Customer Satisfaction

2009What signifies success in e‐CRM?

2017Customer relationship management (people, process and technology) and organisational culture in hotels

2009Understanding the Antecedents to the Adoption of CRM Technology by Small Retailers