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Cultural perspectives: Chinese perceptions of UK hotel service quality
16 references·11 citing·44 second hop
Cultural perspectives: Chinese perceptions of UK hotel service quality (2008)Cultural perspectives: Chinese perception…Chinese cultural values and gift‐giving behavior (2007)Chinese cultural values and g…Beyond national culture: implications of cultural dynamics for consumer research (2006)Beyond national culture: impl…Service quality models: a review (2005)Service quality models: a rev…Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons (2005)Dimensions of service quality…Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture (2004)Service Quality Perceptions a…Exploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius (2004)Exploring international touri…The Chinese negotiation. (2003)The Chinese negotiation.Does culture explain acceptance of new products in a country? (2003)Does culture explain acceptan…A model of close business relationships in China (guanxi) (2001)A model of close business rel…The Relationships between Culture and Service Quality Perceptions (2000)The Relationships between Cul…Service quality in China’s hotel industry: a perspective from tourists and hotel managers (2000)Service quality in China’s ho…A classification of Chinese culture (2000)A classification of Chinese c…The role of culture and purchase motivation in service encounter evaluations (1999)The role of culture and purch…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…My country and my people (1939)My country and my peopleFood preferences of Chinese cruise tourists: an exploratory study (2021)Food preferences of Chinese c…Exploration of Chinese consumer complaint behavior in the hospitality industry (2020)Exploration of Chinese consum…The influence of religious orientation on viewers’ loyalty towards satellite TV channels (2019)The influence of religious or…The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region (2018)The impact of cultural dimens…The Routledge Handbook of Hospitality Marketing (2017)The Routledge Handbook of Hos…Determinants of experienced tourists’ satisfaction and actual spending behavior: a PLS path modelling approach (2017)Determinants of experienced t…A review of service quality and service delivery (2017)A review of service quality a…Understanding the normative expectations of customers toward Buddhism-themed hotels (2015)Understanding the normative e…A segmentation of online reviews by language groups: How English and non-English speakers rate hotels differently (2015)A segmentation of online revi…A mobilities approach to tourism from emerging world regions (2014)A mobilities approach to tour…Investigating the Effect of Service Quality on Customer Post-Purchasing Behaviors in the Hotel Sector: The Moderating Role of Service Convenience (2012)Investigating the Effect of S…Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)A multinational study on online privacy: global concerns and local responses (2009)Avoiding uncertainty in Hofstede and GLOBE (2010)Linking the dots among destination images, place attachment, and revisit intentions: A study among British and Russian tourists (2016)Diffusion of Innovations 1 (2019)Markets and Hierarchies: Analysis and Antitrust Implications. 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(2010)Measuring Hofstede's Five Dimensions of Cultural Values at the Individual Level: Development and Validation of CVSCALE (2011)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)
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References

  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 2005Service quality models: a review1,007 cited
  • 2000The Relationships between Culture and Service Quality Perceptions798 cited
  • 2006Beyond national culture: implications of cultural dynamics for consumer research457 cited
  • 2000A classification of Chinese culture402 cited
  • 2001A model of close business relationships in China (guanxi)329 cited
  • 2005Dimensions of service quality in developed and developing economies: multi‐country cross‐cultural comparisons317 cited
  • 2003Does culture explain acceptance of new products in a country?302 cited
  • 1999The role of culture and purchase motivation in service encounter evaluations289 cited
  • 2004Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture286 cited
  • 2003The Chinese negotiation.247 cited
  • 2000Service quality in China’s hotel industry: a perspective from tourists and hotel managers245 cited
  • 2004Exploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius241 cited
  • 2007

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Chinese cultural values and gift‐giving behavior
227 cited
  • 1939My country and my people219 cited
  • Cited by

    • 2014A mobilities approach to tourism from emerging world regions181 cited
    • 2015A segmentation of online reviews by language groups: How English and non-English speakers rate hotels differently150 cited
    • 2017A review of service quality and service delivery70 cited
    • 2012Investigating the Effect of Service Quality on Customer Post-Purchasing Behaviors in the Hotel Sector: The Moderating Role of Service Convenience38 cited
    • 2017The Routledge Handbook of Hospitality Marketing33 cited
    • 2020Exploration of Chinese consumer complaint behavior in the hospitality industry32 cited
    • 2015Understanding the normative expectations of customers toward Buddhism-themed hotels32 cited
    • 2017Determinants of experienced tourists’ satisfaction and actual spending behavior: a PLS path modelling approach26 cited
    • 2018The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region24 cited
    • 2019The influence of religious orientation on viewers’ loyalty towards satellite TV channels21 cited
    • 2021Food preferences of Chinese cruise tourists: an exploratory study9 cited