References

• 1987Politeness : Some Universals in Language Usage11,919 cited
• 1987Politeness10,531 cited
• 2016Principles of Pragmatics7,692 cited
• 1978Universals in language usage: Politeness phenomena2,742 cited
• 1978Questions and politeness : strategies in social interaction1,293 cited
• 1990Politeness phenomena in modern Chinese1,241 cited
• 1989Formal forms and discernment: two neglected aspects of universals of linguistic politeness1,058 cited
• 1988Reexamination of the universality of face: Politeness phenomena in Japanese1,019 cited
• 1994Beyond politeness theory: ‘Face’ revisited and renewed831 cited
• 2004Culturally Speaking: Managing Rapport Through Talk Across Cultures773 cited
• 2009Managing cultural differences573 cited
• 2002Managing rapport in talk: Using rapport sensitive incidents to explore the motivational concerns underlying the management of relations517 cited
• 1981The association of deference with linguistic form491 cited
• 1989The limits of politeness: therapeutic and courtroom discourse351 cited
• 2007Managing Cultural Differences90 cited

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