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The perceptions of library service questionnaire (PLSQ): The development of a reliable instrument to measure student perceptions of and satisfaction with quality of service in an academic library
5 references·2 citing·22 second hop
The perceptions of library service questionnaire (PLSQ): The development of a reliable instrument to measure student perceptions of and satisfaction with quality of service in an academic library (1995)The perceptions of library service questi…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Research into Learning Resulting from Quality School Library Media Service. (1984)Research into Learning Result…The essentials of factor analysis (1970)The essentials of factor anal…Questionnaire Design and Attitude Measurement. (1968)Questionnaire Design and Atti…Questionnaire Design and Attitude Measurement. (1967)Questionnaire Design and Atti…Library Knowledge: The Nigerian Student Perspective (2021)Library Knowledge: The Nigeri…Students’ Perception On Library Service Quality: A Qualitative Study Of Iium Library (2012)Students’ Perception On Libra…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Phenomenological research methods (1994)The Theory, Practice, and Evaluation of the Phenomenological Method as a Qualitative Research Procedure (1997)Interpretative Phenomenological Analysis (2008)Perceptions of Public Libraries in Africa (2012)Student’s Perception of Library Services in Universities in Benue State. (2013)A model of equivalence in the cultural adaptation of HRQoL instruments: the universalist approach. (1998)THE IMPACT OF CULTURAL VALUES ON JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT IN SELF-MANAGING WORK TEAMS: THE MEDIATING ROLE OF EMPLOYEE RESISTANCE. (2001)Development and validation of an artificial intelligence anxiety scale: an initial application in predicting motivated learning behavior (2019)The measurement of civic scientific literacy (1998)Destination Positioning Analysis through a Comparison of Cognitive, Affective, and Conative Perceptions (2004)Through a Glass Darkly: Information Technology Design, Identity Verification, and Knowledge Contribution in Online Communities (2007)"Any other comments?" Open questions on questionnaires – a bane or a bonus to research? (2004)Effectiveness and Efficiency of Cross‐Border Knowledge Transfer: An Empirical Examination (2008)Minds On The Move: New Links From Psychology To Tourism (2012)The Effects of a Special Motivational Library Program on High School Students’ Library Use and Attitudes (1985)Greek Primary School Teachers Dream of the Ideal School Library (2007)
this work references cited by second hop

References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1970The essentials of factor analysis1,648 cited
  • 1968Questionnaire Design and Attitude Measurement.1,480 cited
  • 1967Questionnaire Design and Attitude Measurement.899 cited
  • 1984Research into Learning Resulting from Quality School Library Media Service.9 cited

Cited by

  • 2012Students’ Perception On Library Service Quality: A Qualitative Study Of Iium Library3 cited
  • 2021Library Knowledge: The Nigerian Student Perspective1 cited

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