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This article analyses how social policies in Russia can give poor people opportunities to improve their life situations given the persisting norms of a moral and practical female responsibility for social welfare. Women working in the social sphere have created their own support networks for helping people to take part in state programmes and to become entitled to support in one way or the other. Their agenda is clearly larger than the directives they might be subject to from above. They use relations to create resources. Analysing the agency of women who are professionally working in the social sphere supports distinguishing their potential roles of empowering the poor from their controlling roles. Empirical data are based on qualitative interviews with social work experts, social workers, social pedagogues at schools, teachers, doctor’s assistants, local politicians and deputies of commissions or local village councils in two Russian regions.
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