Project relationship management and the Stakeholder Circle™

Lynda Bourne · Derek H.T. Walker

208 citations0/0 files storedInternational Journal of Managing Projects in Business

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Construction Project Management and Performance Organizational Change and Leadership Value Engineering and Management

Abstract

Purpose The aim of this paper is to summarise a successfully completed doctoral thesis. The main purpose of the paper is to provide a summary that indicates the scope of, and main issues raised by, the thesis so that readers that are undertaking research in this area may be aware of current cutting edge research that could be relevant to them. A second key aim of the paper is to place this in context with doctoral study and further research that could take place to extend knowledge in this area. Design/methodology/approach Research reported in this paper was based upon action learning from a series of case studies where a project management tool for managing stakeholder relationships was tested and refined. Findings The tool is useful in helping the project delivery team identify major influencing stakeholders and visualise their potential impact. This tool then helped the studied project delivery teams to develop stakeholder engagement strategies. While it was initially tested as a planning tool to be used at the early stages of a project it can be used through the whole implementation phase of a project as the flow of major stakeholders and their influence changes during a project. Practical implications The tool was further improved during 2006 and commercialised in 2007 and is currently being used by numerous organisations. In observing how it is being used and can be used, it is suggested that over time a useful data base of stakeholder behaviours is being established that can be mined and used to better predict stakeholder types and their likely actions. Originality/value This paper provides a summary of cutting‐edge research work and a link to the published thesis (see URL www.mosaicprojects.com.au/Resources_Papers_021.html for a pdf (7meg)) that researchers can use to help them understand how the research methodology was applied as well as how it can be extended.

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References

2010Strategic management a stakeholder approach 1985The Reflective Practitioner: How Professionals Think in Action 2008Qualitative Data Analysis 2003Research Methods for Business Students 1996Sensemaking in Organizations 1989The Practice of Social Research 1998Not So Different After All: A Cross-Discipline View Of Trust 1997Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of who and What Really Counts

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2013An investigation of stakeholder analysis in urban development projects: Empirical or rationalistic perspectives 2016Six decades of project management research: Thematic trends and future opportunities 2017A review of stakeholder management performance attributes in construction projects 2020Transitioning Toward a Circular Economy: The Impact of Stakeholder Engagement on Sustainability Culture 2016Towards an improved understanding of project stakeholder landscapes 2014

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