The Impact of Information and Communication Technologies as a Tool to Facilitate Growth in the Manufacturing Sector in Republic of Kosovo

Abstract

Abstract The role of small to medium size enterprises (SMEs) is crucial when it comes to the economic development of a country. The importance of this role is always connected with innovative and creative Information and Communication Technologies (ICT) that are influencing the improvement of the process. The current research highlights issues that are faced by SMEs in the manufacturing sector in Kosovo, with special emphasis on issues associated with the use of different technologies. Similar researches from regional countries were used to compare and contrast the findings of current research in order to have a better understanding and finding out the position of Kosovo SMEs in this regard. The idea behind this research was connected with the need of a descriptive research about ICT and issues that are faced by SMEs that are dealing with manufacturing processes. The research was conducted using quantitative method through a structured questionnaire in order to obtain the required data. The questionnaire was distributed to different SMEs within the Kosovo region.

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