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Learned helplessness as an explanation of elderly consumer complaint behavior · Study

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ArticleLearned helplessness as an explanation of elderly consumer complaint behavior

Mary C. LaForge1989

Article1989

Learned helplessness as an explanation of elderly consumer complaint behavior

Mary C. LaForge

30 citations·0/0 files stored·Journal of Business Ethics

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Dispute Resolution and Class Actions

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References

1978Learned helplessness in humans: Critique and reformulation.1904The Psychological Bulletin 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study 1980Human Helplessness: Theory and Applications 1991Consumer Satisfaction, Dissatisfaction, and Complaining Behavior 1982Learned Helplessness: An Alternative Explanation for Performance Deficits 1979Learned helplessness in humans: A review and attribution-theory model.1975Dissatisfied Consumers: Who Gets Upset and Who Takes Action

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2001Un cadre conceptuel d'analyse du comportement de réclamation 1999An Empirical Analysis of Elderly Consumers' Complaining Behavior 2018Effects of customer education in terms of customer perceived value: the role of customer evaluation skills 2013O novo consumidor idoso: identificação dos atributos varejistas relevantes

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Year1989

Typearticle

Published1989-05-01

VenueJournal of Business Ethics

ISSN-L0167-4544

Languageen

Citations30

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/bf00381727

openalex_workW1978982730

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